Job Description
Position Summary: Clinical Liaisons are responsible for forming, growing, and maintaining long-term partnerships with physicians, urgent care facilities, medical specialty groups and other clinical groups to increase referrals and gain market share.
Responsibilities:
- Successfully complete all training and on-board requirements.
- Identify, contact, and build strong relationships with medical contacts for press releases and coverage of our doctors, procedures, and specialties.
- Submits weekly status reports and prepared to present such information during weekly clinical meetings.
- Maintains an awareness of competitive activity within the market and updates information as needed.
- Executes a monthly plan/budget and submits expense reports in an accurate and timely manner.
- Manage and executes events such as CPR and First Aid classes
- Responsible for setting up seminars/webinars for our providers. Learn the webinar platform, build Power Point presentations, and assist presenter.
- Continually develops medical and disease state knowledge to effectively engage with healthcare professionals regarding clinical evidence, product, and service efficacy/safety.
- Identify new business and relationships, potential problems, and new opportunities. Identify and implement ways to streamline clinical referrals.
- Develops long-term clinical referral relationships while achieving the highest level of customer service and satisfaction.
- Maintains relationships with physicians, and key influencers to drive patient volume, enhance customer loyalty and exceed client satisfaction, including face to face introductions, mailing out materials, phone calls to set up introductions, and introducing the Medical Director and Clinical Team to hospital Physician Liaisons and providers.
- Communicates opportunities to assist in the development of strategic objectives to improve volume.
- Conducts calls with physician and clinical staff as appropriate to secure business. Identify practice administrators and referral coordinators: establish relations and become the point person for any referral or material needs.
- Acts as a liaison between physicians, clinicians and Surepoint employees to resolve problems, provide and obtain information, and maintain positive working relationships
- Maintains confidentiality with staff, supervisors, patients, and family.
- Complete projects and special assignments by establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress using problem-solving techniques to adjust as necessary
- Responsible for demonstrating knowledge of company policies, interpretation, and relevance to issues
- Assist with planning and preparation of corporate events
- Provide support to and take direction from directors and managers
- Performs other ad-hoc tasks, duties, and responsibilities as assigned and as needed.
- CPR Instructor for community classes at ER facilities
- Maintain an updated Referral Binder at all facilities
- Maintain an updated Transfer Resource List (MOT Binder) at all facilities
- Visits facilities with clinical staff as needed
- Act as a liaison with our EMS vendors
- Act as a liaison with hospitals to follow up on patient transfers
Requirements:
- Bachelor's degree preferred
- Ability to work in Excel, Word and Power point
- Business development experience preferred.
- 3 years’ experience with healthcare
- Successfully demonstrated meeting quotas/goals.
- Ability to learn, analyze, understand, and convey complex information
- Excellent written and verbal, communication skills, including ability to present complex information in a clear and concise manner.
- Must have strong, attention to detail, clinical/medical acumen and excellent problem-solving skills.
- Ability to organize necessary resources, including people, tools, and time to meet tight deadlines and achieve desired results.
- Must have a valid driver's license and dependable vehicle for transportation.
- Ability to travel to all facilities in the DFW area as well as our Corpus Christi location.
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