Job Description

JOB SUMMARY

A Claims Adjuster II is responsible for the timely, good faith adjustment and disposition of self-administered casualty claims in multiple jurisdictions.  Responsibility extends to all aspects and phases of investigations, evaluations, negotiations and settlements/denials of the following claims: workers’ compensation, auto liability, no-fault uninsured motorist and general liability. This role will manage a caseload ranging from 100-150 causality claims (the acceptable caseloads vary based on the jurisdiction(s), mix and complexity of cases as determined by the Claims Unit Manager).  

CANDIDATE PROFILE  

Education and Experience  

Required

• High School Diploma or GED. 

• Minimum of 18 months claims adjusting or equivalent/relevant experience. 

• Knowledge of claims processing.  

Preferred

• Applicable industry licensing. 

• Associate in Claims (AIC) or Associate in Risk Management (ARM) preferred.  

• Two or four year degree from an accredited college/business/technical school. 

CORE WORK ACTIVITIES 

• Manage 100-150 casualty claims on assignment.  

• Investigate claims promptly – taking statements as necessary – to determine liability/compensability. 

• Evaluate damages and pay benefits as prescribed by law and/or Marriott policies and procedures. 

• Secure necessary documentation to facilitate timely loss adjustment and maintain primary responsibility for settlement decisions up to individual authority. 

• Manage litigation cases including controlling/directing outside attorneys, assisting in discovery/trial preparation and strategy. 

• Evaluate claims for potential third party or subrogation recovery. 

• Participate in the Service Call Program and complete required Service Call reports detailing current case status. Actively participate in regularly scheduled unit meetings and department meetings. 

• Comply with Marriott Casualty Claims Policy and Procedure Manual requirements. 

• Effectively utilize the Claims Enterprise (CE) to manage all claims electronically. 

• Enter action plan notes/website notes into CE 

• Participate in activities that foster teamwork and continuous quality improvement. 

• Perform other duties as business demands. 

• Actively participate in regularly scheduled unit meetings and department meetings. 

• Participate in activities that foster teamwork and continuous quality improvement. 

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. 

All positions offer a 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts.  Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.

Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave and educational assistance. 

Washington Applicants Only : Employees will accrue paid sick leave, 0.077 PTO balance for every hour worked and be eligible to receive a minimum of 9 holidays annually.

Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.  Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose,  belong to an amazing global​ team, and  become the best version of you.

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